Information and explanations for shipping our products
We try to keep the prices for your purchase as low as possible. Therefore, we do not put the shipping prices on the items, but demand the exact price that covers our expenses when shipping. Most of our goods are shipped through workshops for people with disabilities.
What is the shipping price?
We offer basically three standard shipping classes:
- Free Shipping (here the shipping is completely free, shipping time ca, 1-3 days)
- Mail order (i.a.R. free, up to 3 € per order, shipping time approx. 2-5 days)
- Standard Shipping (7.9 € per 30 kg shipping weight, shipping time approx. 1-3 days) (Germany - ~ 18 € for the rest of EU)
- Special Shipping (this is calculated per item, as these can only be sent in a special package and usually alone). li>
How fast are we delivering?
Quick. Normally, our parcel will leave on the same or the next working day. We ship via DHL. The package runtime is then usually 24 to 48 hours.
Attention: During the winter months, we only ship frost-sensitive items (adhesives, etc.) from Monday to Wednesday, so they will not be out of stock for the weekend!
Is there a tracking number?
Yes, for packages, you will receive a tracking number immediately after delivery by mail!
How do returns take place?
Uncomplicated. You inform us that you would like to return one or more articles. We check whether the return conditions are met and initiate the return. You are responsible for the return of the goods. Further information can be found in the returns instructions. Generally, we are very accommodating!The estimated shipping costs can only be used if the basket is not empty.